Senior associate was short and not forward with offering potential solutions to returning an item without a physical receipt I had purchased in the store last month (tags attached). When I asked if the store kept records of items purchased in the store, she had told me plainly “no.” In my search for an emailed receipt, I decided to look into her claim that they required a receipt to return an item. Lands End policy is to provide in store merchandise for returns without proof of purchase! She had stepped away and I figured I might find more help in another employee. The two that helped try to find my receipt (I could narrow down the time of purchase to a day) were enthusiastic but required help from... the employee that had been less than willing to help a few minutes prior. With her fellow employees now over her shoulder, she was able to search for and find my receipt by searching the day and credit card used to purchase the item. Miracles DO happen! I got my refund, new employees got trained, and a veteran employee ate crow.
Two stars because only one wouldn’t have done justice to the helpful employees.
Background: Former retail employee that has had to deal with rude customers in the past. I try my hardest to not be “one of those customers.”
