Mags14 days agoFrom
I have called this facility numerous times trying to get information for my Dad. After at least 5 calls and 3 emails I have still yet to receive a call back from anyone at Las Casitas. This place doesn't seem to be interested in new clients. It's the first rule of customer service...call customers back! I have since moved my Dad into another facility in Sun Valley with amazing, responsive care givers.
Amanda Keith14 days agoFrom
I was planning to put my father here and after my siblings seeing the place put a deposit for a room down. After my father saw the place I spoke with the manager and told her we were going to go through with the place and to send me paperwork she said she would send it to me. A few Days went by and she did not contact me or send any paperwork or contract. I called her to discuss what was going on and she told me that they gave the room to another individual even after we put the deposit down. This manager did not communicate anything with me and just went under our deposit and gave the room away. Horrible business practices. Would not recommend
BETH JAMIESON14 days agoFrom
My mother has been at Las Casitas for several years now and I am very pleased with our experience here. The small size of the facility means that residents are well known to the staff and they receive personalized care. My mother's health improved once we moved her away from a larger, more impersonal, facility. I was tremendously relieved and impressed that they managed to get everyone in the facility vaccinated against COVID without having a single infection. That required extreme dedication by the staff. I would recommend this facility to others.
Main location1645 N Hollywood Way Burbank California 91505 US(818) 238-9951
