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Terrific service! Showed up on time, did a great job. Will definitely use this co. again.
Called them again a few months later, and again, quick response and very helpful. I highly recommend this company.
Layne hydro-jetted our kitchen drain today. What an improvement! These are the guys to call.
Update to your response: There was no screaming on my end. I am around my children and couldn't get a word in. I asked to please not be cut off. Someone who is being cut off can't even have the ability to scream and anyone who knows me, knows that I don't have the heart or capacity to scream. When Sarah was cutting be off, raising her tone, name calling, and being disrespectful, I went into a silence of shock because it was so shocking! Screaming is not a response to being in shock, but being direct and assertive are. I am so sorry she cannot handle her emotions. She should not be doing customer service. She also misrepresented herself and said she is the part owner of the company and I could not speak with anyone else because she was it. To find out she is also lying to customers just is the nail in the coffin.
If the homeowner was happy with the job as you describe, he would not have pulled his own permit for inspection? Those two statements do not make sense together.
The gapping in the piping cannot be sealed with siding as it sticks out past siding and is piping. Gapping inside piping as a result of the recent job should have been closed off/ fixed by a plumber, not a sider. (The old silver piping was from the original unit. The new pvc tubing was sent through it. The gaping is between the old piping and the new piping not between the piping and siding.)
Terrible customer service!! Horrible eye sore of a job. Will never hire them again. Unfortunately, I had no say in hiring then. I would’ve chosen #1 water heaters who has amazing customer service and work. Unfortunately, my homeowner chose this company.
I called to inquire why a permit was not done. I thought it was a requirement when new gas plumbing and gas water heater are installed to pull a permit and the tech previously told me they would permit it so, I was confused when The City of Lake Stevens inspections and permit informed me no permit was on file. The City of Lake Stevens advised me to call them so, I did.
I also asked if they could fix the eye sore of a job to prevent rodents and critters/birds from building nests in the gapping? She said no because it’s good enough and sealed on the inside. I was so shocked that they’re ok with how this looks and potential for water, rodents, birds inside. The new plumbing was way smaller than the old and sits in the old’s dwelling. It looks terrible.
She said the homeowner singed the form that he didn’t want a $100 permit. I asked if that was legal to offer to do jobs without permits.
Between that question and trying to explain what medical things we went through with carbon monoxide in our home and explaining how our previous water heater (not new construction) in Lake Stevens required a permit which is also confusing and asking her to please not speak over me, Sarah got SO angry and could not manage her emotions. She literally lost it. She started name calling and hung up on me. I tried to call back, but she hung up again.
Apparently, she owns the company (per her response when I asked to speak with someone else about my concerns.) She even called the homeowner names. Super, super unprofessional. All we wanted was a safe job done for the safety of our family.
