Made an appointment for 12:30 for a pedicure. i had to wait for a chair. 1st red flag was that they don't cover the tub with plastic to keep people safe. 2nd red flag was when a woman to my left had finished her pedicure, the worker didn't sanitize the foot bath. She just put sparkly hand soap in it. When I was seated in a chair, the water was added. Only the water. No tablet, nothing else The lady to my left got the polish removed from her toes, all while I sat with my feet still in the water and no one said anything to me. After 30 minutes of having my feet in now cold water, I was finally spoken to. "OH Ma'am, it will be just a minute," I said, "No, thank you. I've been here for 30 minutes, and no one has said anything to me or worked on me." Went up to the front, explained to my sister that I had been sitting for 30 minutes and the guy doing her nails, doesn't even look at me when he says " OH, we're very busy today " Not my problem is what I said. So, this place is nasty, and the customer service sucks