This is an update on 6/14/2024 concerning my service last month: THANK YOU SO MUCH! You were so quick and thorough. I'm about to head out on my crazy road trip. Knowing you gave The Elephant a good looking over has eased my mind as I leave this weekend for my family home place. Wish me well -- and Ill see you all when I get back!!!
PREVIOUS: Jessica kept me kindly and thoroughly informed every step of the way as Len's Automotive embraced caring for my beloved 20 year old Honda Element. I was so afraid she might have a fatal diagnosis but they saved her life -- I felt like I was driving home in a brand new car! I can't recommend highly enough t he superb treatment that my vehicle and I received from the fine professionals at Len's Auto. Thank you one and all!! You have a new fan.
P.S. I'm not sure if I checked all the right boxes below. Please accept my apologies for any errors.
Be prepared to set aside 3+ hours for an oil change.
Drop off time is between 8-9a. I dropped off my vehicle at 8:17a, no other vehicles in the parking lot.
Check in is smooth and I hand my keys over and leave.
I get a call from Len’s at 10:25a to let me know my vehicle is now in progress and to go over the courtesy check items. I defer because those items were not planned on my end.
I’m not checked out until 11:30a… over 3 hours later.
I understand that things take time but c’mon, 3+ hours for an oil change. I asked if it was a busy morning and they replied it was “steady”. So not even a busy day…
I’m satisfied with the service but this most recent experience was the push I needed to do my own oil changes again so thank you Len’s!
