Xiaowei Zou14 days agoFrom
I got into an accident last Friday and broke my glass frame. I bought two identical frames at Lenscraft years ago. So I decided to go to a Lenscraft store to switch the frame. It happened that I went to this Menlo Park location Sunday afternoon around 4:30 PM right before they needed to close. It was difficult to switch the frame because some subtle mismatch. However, Cory and Melissa helped me patiently and completed the challenging task around 5:30, after the closing time. They also didn't charge anything for the service. I greatly appreciate their help and I will definitely visit them again when I need a new pair of glasses.
Jeff Scheuch14 days agoFrom
Went in today to replace my nosepads on my Prada sunglasses as I had a very difficult time removing the screw. The sales associate greeted me warmly and also had troubles undoing the screw. She then asked the lab tech for assistance in the removal of the screw and promptly had success! I then said “how much do I owe you? She replied … nothing! Its a free service we provide” I couldn’t even get her to accept a tip so I decided to go here to applaud a job and customer service experience well done. Thank you so much. Jeff
Misty Stam14 days agoFrom
I went into the Menlo Park store to get my glasses, that I did not buy from the store, adjusted. Frozan (apologies if I spelled incorrectly) was wonderful! Very nice and incredibly helpful. She adjusted my glasses and gave tips on how to better care for them - and there was no charge…a complimentary service. :) Also, the store in beautiful with a large selection of glasses.
Main location700 El Camino Real #160 Menlo Park California 94025 US(650) 329-8181
