Les Schwab Tire Center

Exceptional service. Beyond grateful for them taking care of my issue right away! This will be the location I visit from now on. Wish I got the technicians name!

I had a tire valve stem replacment and rotation completed by Les Schwab today, Clinton provided excellent customer service and had me in and out around the estimate he provided. All of the staff were friendly and professional and they do try to get over on you. It made me feel like I was living in the United States that I was raised in, good ol’ mechanics who care.

Terrible customer service. This tire is about 6 months old. Obviously a manufacturers defect or failure in the materials. Any tire guy would see this as an easy warranty issue. But instead of an easy swapping of damaged tire for a the same tire so that all 4 tires on that axle are still the same tire/tread, I waited 2 hours for a guy to drive from Canyon road down to Fife to get a tire that was not going to be the same, only for him to go to the wrong store. Then they wanted to charge me for the tire. So I told him to take the tire off And put just the wheel back on so I've gone so I could go get the correct tire from a different store. The store told me that the only place that had the tire I have is in Vancouver but I found one in Auburn at the Les Schwab. I think I was there for about 4 hours. They were NOT busy. I am NOT happy with the ignorance and wasting of my time and costing hundreds of dollars. FYI, there is no DOT Law about having an axle with only 3 tires on it as long as it meets weight requirements. So I'd recommend not talking about DOT if you don't know anything about them.

Exceptional service. Beyond grateful for them taking care of my issue right away! This will be the location I visit from now on. Wish I got the technicians name!