Where to begin? I brought my kia here to get new breaks a few years back because I had worn to break pads entirely down to the calipers. I had all four breaks replaced for a pretty penny. I was happy with the service at the time. But about a year later one of the calipers failed and started hemorrhaging break fluid. No problem - sometimes there are faulty parts and they need to be replaced. I called them to have the caliper replaced under warrantee. I was told that it was not under warrantee anymore, which was wild because I barely drive this car and it had only been a year. There was no way I had driven 20,000 miles already. Upon closer inspection of my receipts from a year before I found that the mileage had been incorrectly noted for the rear breaks. They were completed a whole month before the front breaks and yet the mileage noted was 10,000 miles higher than in the front break paperwork. When I brought this to their attention, they immediately apologized and honored the warrantee. This would've been a positive review if the saga stopped there. Problem solved, right?
Unfortunately, when I picked up my car the parking break no longer worked. My car simply rolled down my driveway. I was told to pump the parking break a bunch to fix it - this did not help. I brought it back to the shop the next day and they checked it out and determined that "nothing was wrong" and "the parking break isn't supposed to be able to hold the car anyway". They were completely unconcerned that my car would go rolling into traffic. When I got the car back, they had pumped the parking break so much that it held on my driveway for a solid minute before rolling down again. It's a good thing I sat in the car to see if the break would hold instead of just trusting them because it would've rolled into traffic and seriously hurt someone if I had gotten out of my car.
When I called back, they maintained that it was fine that my breaks didn't work - they weren't supposed to work! They were very patronizing and talked down to me while they explained that my car was supposed to roll into traffic every time I parked it on an incline.
In the end, I took the car to a different Les Schwab location (Woodland) and had them take a look. In a half hour they found that the rear left caliper was a faulty part and wasn't engaging the way that it was supposed to. They replaced the part and sent me on my way. Surprise! The breaks are supposed to actually work. Even on an incline.
