I had a very bad experience with their service department. I have a scheduled appointment to paint my rim. Dropped the car sharp at 7am when they open.
No communication about my service till 3pm. I keep calling them and no body from service department ready to pick my call. I almost call 10 plus time.
After failing to get status of my services after 8 hours I walked in at 4 pm and guess what they told me we are unable to service your car bacause the person who is responsible to take my car to workshop didn't know it needed a service considering my car had the service sticker displayed front. Are you kidding me? Your service department is run by people who have no idea what they are doing? No internal communication between workshop and service attendant? And they give me an excuse that due to new system it is unmanageable. Absolutely not acceptable. unprofessional, discriminative, unaccountable folks running thier service department.
I will not recommend to go this place.
Don't even deserve a single star.
Main location3755 Auto Mall Dr Thousand Oaks California 91362 US(805) 267-3400Loading...
