Towing service
UnclaimedLiberty Towing Port Orchard
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Beware of the newbies! Very disappointing experience with a newbie tow truck driver. Please train your guys better before setting them off on their own.
First, we were given a quote to tow our camper van without the tax so we felt misled about what to expect financially. Not cool. Then the boy who helped us was incompetent and nearly damaged our property before unloading the van, knocking down our internet cable. Now I have to call the cable company to come and fix it.
He didn't listen to any of my husband's instructions on where we wanted it and backed it up 10 feet from where we showed him we wanted it and guess what? He did actually back it into our other trailer because he wasn't listening to our instructions to stop (like he asked us to!). We demanded that he file an incident report, he wasn't going to. Then to top it off, he took nearly two hours to leave our driveway because he couldn't figure out how to unhook the cable from our van and had to call someone else out to help him. Then they stood in our driveway for another 20 minutes just talking shop or should I say shouting shop because I could hear everything they were saying while their trucks made noise and air pollution in our driveway. Thanks for that.
Awful customer service and incompetent tow truck drivers equals a very bad review on Google which is rare for me. We could have saved $30 and gone with a more competent driver if they had been upfront about their fees. Did they offer us a discount? Or anything other than a weak apology from an incompetent boy? Nope. Nothing to make up for this poor service. Very disappointed.
