Our power line was torn off the house in a windstorm. We were desperate to get it fixed and didn't know how to proceed. Called Linder after being referred to them and got voice mail. Finally got a return call and was told to deal with PSE ourselves even after explaining that we didn't know how to do the forms. I guess we just aren't a big enough fish....to them... Very discouraged with their customer service, our job was a "Go do" and they blew it.