Go to anywhere else! I had the whole house done. LL flooring helped pick the product and supplied a contracted installer. LL told us the install would take 3 to 4 days, it actually took almost 2 weeks! We had problems from day one. From the beginning there were several miscommunications as well misrepresentations made by LL as to the scope of the work and the way it would be completed. When the install began only one installer and his children were brought in to complete the project. He showed up at 1pm and left at 5 with little to no progress being made each day. Two weeks into a 3 to 4 day project and several intense conversations the contracted install company and complete neglect from LL, Modern Flooring finally sent in extra manpower to complete the project. Upon completion of the project we found chips, miscuts, broken furniture, and a hole punched in a door. Along with these obvious issues the nail holes in the moldings were over filled with caulking causing an increase in work in the painting process. Because after 2 weeks we could no longer afford to remain out of the house we had to sign off on the project. Throughout the project we continually voiced our displeasure with the entire process. Our concerns/complaints were ignored by LL. The LL store manager told us that any issues we had must be handled through the install company leaving us to continually have to work with Modern Flooring, who was also unresponsive if not completely negligent in their processes and procedures associated with the completion of the contracted work as well as dealing with customers. During these dealing with Modern flooring the representative for LL refused to get involved or take responsibility for the work and mistakes their contractor made. After dealing with several people throughout the Modern Flooring management and the continued neglect from LL we were finally reimbursed for the costs associated with replacing the broken door. Due to the overall lack of craftsmanship, customer service, or desire to take responsiblity for their misdealings we were left thinking that, though the floors were failing almost immediately after install, trying to rectify the situation would be a futile venture. Now about 2 year we can no longer ignore the issues associated with an improper install and likely subpar product. Areas of the floor have become tripping hazards due to lifting and buckling. Due to these issues we reluctantly reached out to LL to see if they were willing to help rectify the situation. Once again no one is willing to help solve the problem. We were told by LL that the limited warranty had expired and to contact the contractor. The contracted installer, Modern Flooring, came out to inspect the issues to try and determine causation and probable fixes. Upon their inspection we were informed the floor would needed to be taken up and replaced to determine if it was a product or installation problem. Once again LL and Mordeen Flooring tried to put the responsibility on each other. In the end we were offered $800 by LL to "help move on." while Modern Flooring continued to deny responsibility and placed blame on LL. We paid $27,000 for a floor that needs to be replaced just 2 years after installation. Now our calls are not returned and our floor continues to degrade!!
We went to the store late in day, just prior to closing. Josiah helped us find the perfect floor, despite having many customers he was juggling. We did not realize, until we were in a time crunch for flooring, that many stores have little flooring in stock. LL had many items to choose from with no ordering or wait time.
The floors were very high quality andJosiah had them ready for pick up the next day.
Overall, I had a great experience at this location.
