Fence contractor
UnclaimedLMS Landscapes & Fence Services
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Primary Location
Amenities
Planning
Appointment required
Service options
Onsite servicesOnline estimates
Crowd
LGBTQ+ friendly
If this review was for the work completed by Luis and his team alone, it would be fine. The fence we wanted was completed, and in a timely manner. However, a mishap costing us an extra $5K and communication with Luis left me feeling uncomfortable. I would not recommend him to others.
I asked for 3 sides of our large backyard fence to be torn down and reconstructed. I said I wanted it to wrap around from our previous newer fenced section to our home. I asked for a walk-in gate. This was all in the LMS quote/bid. I asked Luis if we should do a walk-through before work began, and he said no, that wouldn't be necessary. This will be important later... By end of day 2, I realized they were leaving out a large portion on 2 of the sides. NO gate planned. I double-checked with Luis and he said other than the gate, which I guess was forgotten, that the 2 sections weren't apart of the bid. WHY would someone want to leave two 8-foot panels of old, withered, falling down fence between sections of new 7-foot fence? WHY would someone not complete a fence to the home, and leave a huge gap? That doesn't make sense. But, he told me it would cost an extra $5K. Unfortunately, I felt stuck since I wanted this job done, and they had already begun construction. I agreed, and now my project was costing us 1/3 more.
On the 4th day, Luis called me while I was at work. He said the fence & gate were completed, and 2 of his guys would be waiting in my driveway for the FULL payment. I don't get cell service at the school I teach at, and as I'm driving home, I find out I'm responsible for racing to the bank within 20 minutes and picking up my kids from school. Impossible. Not only this, I find it unprofessional that there was no walk-through offered after the work was completed. He didn't want to give my husband and I a chance to look it over first? Make sure the craftsmanship was okay? I just don't agree with paying $15K for without this step. The next day, he was working another job far away so he couldn't collect from me. I offered to pay him the following day. Immediately Luis' texts became short, rude and made me uncomfortable. He claimed he couldn't pay "his guys" because of me. I even offered to pay him on the weekend, but he said he was out of town. He said, quote, "You have my money, but it is what it is."
I'm sorry, the way you conduct your business has absolutely nothing to do with one client... the work literally JUST GOT DONE!! Banks are only open certain hours, and I have a full time job myself. He was paid the exact week that the work was completed, but after several tense text conversations. He would not text for 2 days and then demand to come by the next morning. "I will come by in the morning." No friendly greeting or even a question if that's ok with me. What?? One of his guys broke one of our in-ground irrigation sprinkler pipes, and when I told him my husband noticed this, I got no response until days later. I asked again, and he said it was all fixed. If I hadn't have said anything.. would he have told me??
For the additional $5K, we agreed to pay the following month. Luis sent me multiple Venmo requests. I tried several times to pay him via Venmo, but Venmo flagged it as "unsafe" and would not let it go through. Somehow, again, this was my fault, and I had to receive several curt texts. I asked him where I could send a check, and his response was "The address is on the bid". Just not .. kind. I always tried to be friendly and open. After our check was sent and cashed, we got no receipt and no "thank you for your business" email or text. Check sent, nothing.
All in all, I'm left feeling unsatisfied about our business exchange. While the work seems quality, Luis' demeanor and the fact that we had to pay such a large extra cost for something I asked for in the bidding process leaves much to be desired. I hope this review will help someone.
