リアRia13 days agoFrom
They still allowed only few customers . So one couple was waiting outside. But waistline associate was very rude. Associate asked me “ what’s do for you today? “
Excuse me? I came for here for shopping if I like something.
This store selling an expensive items, but associate is very poor customer service.
Jeremy Patterson13 days agoFrom
Purchased a product here over the phone to surprise my wife on a visit to San Francisco. I called a day in advance to confirm the product was there and ready for the visit and was told all was well. The day off no one could find the product nor would anyone at this store take their time to help. I also called and was told that they were “busy helping customers”. To be clear I was charged over the phone 4 days before the visit. Absolutely terrible experience. How is this high end retail? Lol. Walmart delivers better customer experience.
Agnes Z.13 days agoFrom
I placed an order on 12/31, emailed for a return on 1/1. Only was told to call the center. I was told that as long as I don’t pick up the merchandise I would receive a refund. On 1/10, I picked up my other half of the order, told the store associate to initiate the return. I was told by the store manager that I would receive my refund in 3 weeks, aka by 1/31. I called on 1/25 to inquire about the refund, and was promised that the refund process will be initiated on 1/26. Called in 1/28 to check on the refund status, saying i wouldn’t get the refund for another 2 weeks. The refund will start upon distribution center receive the merchandise back. I’ve never get a hold of the bag, and why am I not getting a refund for this long? The brand is claiming its luxury brand. I think Walmart might have better customer service than them.
