Tara Carlson10 days agoFrom
I really like the selection lowes has and the quality of the brands they carry, but their customer service in store is almost non-existent. You can wander for days and not find a soul to help you, or if you do find someone, it's never their department, so they aren't sure. Then they leave you to find someone who can help you, and that person never shows up. So you leave and go to the competition but you wish you didn't have to. I would give it more stars if I could ever find someone to help me when I go there.
Mary Tettelbach10 days agoFrom
Pulled in numbered spot and did the "I have arrived" No one came out. After 15 mins I got out to stand in shade. 10 mins later, I went to pick up window. No was there. Stood in return line 10 mins. Was told those workers left at 4 pm today. I asked why did I get a item ready text. Can't they program the text to say closed early today. Returns went to pick up area and found my items. I called a manager who never picked up phone. Called for manager the next day but the screener said I have to tell her and she will get the info to manager. I got the read from script apology both phone calls. Also the short staffed excuse. But I do want them to fix the system for the disabled and elderly. They depend on their items being brought to the car. I 'll be going across town to Home Depot.
Nathan Smith10 days agoFrom
I appreciate the immediate and friendly help given in ordering an item that was not in-store. The employee was also very helpful in making sure I received a hoped for discount for said item.
