BE SURE TO CHECK YOUR BANK ACCOUNT WHEN DOING RETURNS...Ordered a window on 5/29. Associate in store said that they could waive the delivery fee if we signed up for a credit card, otherwise it was 100.00. Got online and had a delivery fee of 60.00... Window arrived on 5/30. One smaller built man in a box truck dumped a large patio door on my driveway and drove off. I asked him to wait 5 minutes for my husband to come and he would help to avoid damage - he did not, door frame was completely scraped up. Called Lowes and aske for it to be exchanged. They don't do that, so we had to return and reorder. It sat in my driveway blocking the use of our garage for 3 days. Two men showed up to pick up the damaged door. We were also told that our funds would be back in our bank in 5-10 business days. It's now been 3 weeks and 3 follow up calls. FINALLY got just the cost of the door back and they STILL owe us the return on the delivery fee. If I had a contractor hired to do this work, I wouldn't rely on Lowes to have it there. This was going to be an exciting purchase, I'm over it. I just want my money back.
