I had an extremely frustrating experience with the curbside pickup at the Lowe’s in Antioch. I was instructed to call 30 minutes ahead of my arrival to ensure my order would be ready. I did exactly that, and an associate told me to simply check in at curbside when I arrived.
When I got to the store and checked in, I ended up waiting over an hour before receiving my order. The lack of organization and efficiency was incredibly disappointing. This experience has left me questioning whether I will use this service again or even shop at this location in the future. I expected much better from Lowe’s and am thoroughly disappointed.
I recently had a disappointing experience at Lowe's in Antioch. I purchased two vinyl transitions from the store, but when I got home, I realized the colors didn't match my floor. Since the packages were unopened, I decided to return them. Unfortunately, I had misplaced the receipt, but I was reassured by the store's policy that returns could be processed with the original card used for purchase.
When I attempted to return the items, the staff claimed they couldn't find any transactions linked to my card, even though I provided the exact date and amount of the purchase. After much frustration, I had to request a manager to locate and reprint my receipt in their system. Throughout this process, the staff were unhelpful and unfriendly. Instead of assisting me, they asked me to step aside to help other customers, offering no apology for the inconvenience.
My advice: if you're planning to return an item at Lowe's Antioch, make sure you save your receipt. Their system seems unreliable, and the experience can be quite frustrating.
