We booked a speech evaluation for our child and it was with a therapist who had good reviews online. Insurance was checked prior to the appt. Upon arrival it was actually a different therapist who seemed a little nervous and persisted on testing (the IQ section, which has nothing to do with why we were there) long after our toddler had had enough. She would say, "Okay one more and then you get to play with this toy" so he would as she asked and then she would continue to ask more questions without letting him play with the toy after the first time she said it. He quickly caught on that she was lying and didn't want to do it anymore.
Any time he would touch his hair or his face as toddlers do, she would squirt hand sanitizer on his hands.
I was told after the evaluation that they would contact my insurance again and submit a "pretend claim" to verify if his diagnosis is covered by them or to what extent. However, I never received any follow up. When I called them they were rude and said they don't know what they'll charge until afterwards. Which is Bologna. When I pressed further they said I would need to contact the insurance and gave me codes to give to the insurance. When I spoke to the insurance, they said the numbers weren't appropriate codes. Maybe this office works mainly with cash paying patients, I'm not sure but they certainly aren't familiar with insurance companies.
4 months later after paying for my share of the evaluation, I received a bill saying I now owe more money. Apparently, they never confirmed pricing with my insurance like they said they had.
We definitely don't recommend this place, our child's well being wasn't their first priority and you will be doing their work for them when it comes to insurance. And as bonus, might also receive a surprise bill long after you left!
Easy to work with and straight forward with insurance, we have Kaiser and after getting an initial consult with our 2.5 year old sons pediatrician, they sent us to lucid for a consult, everything was covered except for our copay, my son goes 1x a week and is allowed to go 2x, which we may figure out how to rearrange to make happen.
Each session is 30 minutes long, 25 minutes of therapy and 5 minutes at the end for review. They usually have some type of homework at the end, to work on, usually flash cards.
