Lucky Teriyaki Restaurant

The first thing my family and I noticed on our most recent visit, is some piece of equipment (computer/point of sale equipment?) torn apart on the table in the middle of the dining room right in front of the counter. From previous visits, I deduced that the soda fountain hasn't worked in over a year. The dining room looked a mess and I thought maybe we had just caught them during some renovation work so I wasn't too concerned. The tables that were open and area behind the counter looked clean so we decided to order. The young man that helped us was pleasant enough. I paid with my card and added a reasonable tip as I always try to do. A few minutes after we sat down, we heard some heated conversation between the young man and the lady that was apparently his supervisor. Then the young man came over and stated that he hadn't charged us enough and asked me to come back up to the counter and pay the amount that he had undercharged us. I was a little taken aback. I understand that mistakes happen from time to time, but have never been asked to pay for a mistake made by an errant employee. Furthermore, when I have worked in customer service in the past, it would have never crossed any of my employers' minds to ask a customer to pay again to correct the mistake of an employee. Regardless, I paid the difference, despite the fact that it felt very unprofessional of them to ask. The food was fine, nothing too special. But the food never has been spectacular. My family and I have gone there for over 15 years, mostly because the food was good, they have a decent selection on the menu, it's convenient to where we live and the people have always been pleasant to deal with. But I'm afraid this last experience did it for me. My family and I will now go elsewhere when we are in the mood for teriyaki.

Customer Reviews

1.1

1 Reviews

Billie Gerarda month ago

From

Teriyaki chicken is so bland and light in color and gross. Sweet and sour chicken is mushy and the sauce doesn’t taste right. Tasted microwaved and gross. Never again.

Nick Bittoa month ago

Lucas Amadora month ago

I usually have a place I go to every time we get teryaki but thought we could try somewhere different, got our food and even the look of the food was not good. The meat looked not cooked well and the sauce was bland and disgusting on both entrees we got. Will not be going here again. We spent $45 and didn’t eat any of our food.