To start off, I love Lush and the variety of products they offer. I visited this location on a weekend to repurchase a shampoo and look for a hair mask. I was browsing in the same section for 10-15mins until someone finally approached me. The store wasn’t busy, and most customers were watching the bath bomb demonstration up front. Then, I asked about if there were any hair masks that fit the criteria I was searching for. The employee proceeded to look at the back of every hair mask, which made me not the most confident in her advice. I then asked her advice on the conditioners, in which, she brushed off and suggested the hair protein spray instead. She was raving about the product and how it makes such a huge difference on her own hair. Looking at her blonde hair that looked kind of brassy and dried, I gave her the benefit of the doubt and asked for a sample. After trying it, I’m glad I didn’t impulsively purchase as it did not show any of the effects I hoped for. This is to say, it’s not a problem for the employees to not know every product, but at least not to push products on their customers.
