Renee and Alex are amazing, incredibly professional about their work. My MacBook pro’s battery died, leaving me with possibly a very lengthy and expensive wait at the Apple Store - something that’s not so great at a critical time of the year for wrapping up projects. They were able to take me the same day, confirmed that they had the part in stock and gave me a quote for parts & labor before I even hung up the phone.
Turnaround was a day, only because I dropped my laptop off later in the day before closing time. I picked it up the next morning - battery replaced, calibrated, interior dusted, and running fantastic. I can’t thank you both enough.
Renee and Alex are fantastic! The fan on my 2017 MacBook Air began constantly running, and after a Youtube DIY of cleaing the fan didn't fix it, I did a Google search for Macbook repairs near me. The reviews were enough for me to reach out. I dropped it off at noon yesterday. Alex did diagnostics on it, gave me a call, and said the sensors on the logic board were bad. He replaced them, tested it, still heard the fans running, and popped it back open. trackpad had gone south, so he called me with an update, and asked for approval to proceed. I asked what the new quote would be, and it was still fair. He moved forward, got it ready, and I picked it up this morning at 10am. My business is back up and running again.
Their response time, customer service, proactive outreach with updates, and estimated turnaround time are all spot on. They are now in my phone as my GO TO for any issues I have, Oh, and I'm pretty sure they cleaned the screen and keyboard, because this baby looks brand new. DO NOT HESITATE! CALL RENEE and get up and running again!