I would give it 0 if it allowed. They are fast to sell you furniture and stand behind them, but the minute you have an issue with the furniture. Everyone shuts their door they aren't willing to help. I have contacted the store, customer service and they want to slap me in the face with a deal that only benefits them. When I ask to speak to a supervisor I get hung up on. The store manager for the furniture Gallery won't return my calls. They have set up any other phone number that you call to lead to the customer service phone number. They know that the furniture they sold me is defective, but they are hiding behind it not being a manufacturer defect. Does that make it right to sell us a defective sectional? I would hope that Macy's would make this right for us since we have been long time customers. I've attached picture so it can be seen how excessive the problem is.
