My issue was not with the color. I have had it colored at Madison Reed three times now in an auburn shade, which is my natural color although I now have a lot of gray. One time /Feb/ I used Madison Reed to color it at home and it came out very dark.
My issue is with the shampoo and blow dry. $45 for blow dry .Every time it has looked terrible, but this last time took the cake. I specifically told the woman doing my shampoo that I have very fine hair and it needs to be very well rinsed with little product. She proceeded to spend less than two minutes rinsing my hair and I could tell that it was full of color still, she did not even rinse the bottom by my neck so I had to walk around with wet color, still against my neck and dripping down my neck. She appeared incapable of taking in information and there is no "manager" there to address these issues with. At least not one that will appear in public.
I told her I wanted it blown dry straight with a little curve at the end and that my bangs, since I have a cowlick, need to be blown dry down and to the side. She proceeded to blow dry my hair flat down to my head and rolled my bangs up and back from my head so I ended up looking like a flock of seagulls. I tried to fix it myself, but as you know, once bangs are in place, you cannot fix them, it looked absolutely hideous and I had another appointment across the street and was supposed to meet friends later which I canceled. When you leave a salon, you are supposed to feel good not have to go home and wash your hair yourself especially when you pay $45 for a blowout . I ended up seeing someone I knew who was quite taken back by the appearance of my hair and thought I was ill.
Are they limited on the amount of water they are allowed to use and why do you advertise a scalp massage which is never given? They probably used less than a gallon of water on my hair.
The atmosphere at this particular Madison Reed is very strange. All of the workers seem frightened and very unhappy . Plus , why do they cover mirrors in front of each station with artificial grass and only a few people get a mirror? It is the strangest thing I have ever seen. It's ugly and just plain weird plus you are rarely greeted when you come into the place.
The concept of just being able to come in and get your roots done is good but this salon is not. I am only there because my stylist is on maternity leave.
By the way, none of the photos on my account page are of me. In the first one, my hair was never that color and in the after photo my hair was not that long. I did not see any photos after that.
They were supposed to call me today at 2 o'clock to discuss this and I just received an email telling me they were giving me a $50 credit. I tried to cancel my membership and received three different non-English-speaking persons who were asking for extremely personal information about my credit card and personal info which they had no need to know to cancel my membership. I canceled it online and notified my credit card company that have no idea whether it is really canceled but will be filing up with fraud charges if it is not.
Walk don't run from this place. I thought it would be great because I often need my roots touched up as I have a solid color, but this place is horrid. Far from being relaxing, you have to be on edge the entire time you are there because the people that work there are so unhappy and so incompetent. No wonder they cover the mirrors WITH ARTIFICIAL GRASS AND LITTLE BASKETS whoever heard of that in a beauty salon? I felt like I was in Hobby Lobby.
As someone who had a few gray hairs early, and has consistently colored their hair for over 25 years, I was getting tired of breathing in all the chemicals that were floating around the shop and on my scalp. I was tired of the itching and burning scalp, and the ever-increasing cost of a service that, at best, I just liked, at worst, I walked away with dry, damaged hair. I knew there had to be a better solution, a better product, and I think I found it at Madison Reed.
I went in for my initial appointment and was impressed by how clean, organized, and appealing the shop was. My colorist was very thorough and helped me find just the right shade. About halfway through, I realized I wasn't wanting to hold my breath. In fact, all I really smelled was a clean scent. After my second coloring, and the information provided to me by my second coloirst, I know that I will be continuing to make the hour long drive from where I live to get the amazing service at Madison Reed Kirkland. If you can get the same, (I think better) results from a product that isn't as harmful to your hair and for a better price, why wouldn't you?! Run, don't walk, to make an appointment.
