I hardly ever write reviews, however I would hate for someone to go through what I went through with this company. I have been a faithful customer of Magic Hair Company, spending thousands of dollars on custom wigs, normally ordering 2 at a time for no less than $1200 ea. Recently I placed an order for a custom unit with the owner. The unit was to be 613 in color with darker roots. I specifically requested that the roots come down only about an half an inch, 3/4 inch at the most. A picture was included to illustrate exactly what I wanted. I was told this would not be an issue and the photo was attached to my invoice. After waiting 7 weeks for my unit, it arrived and was absolutely horrid. Instead of the whole wig having roots, the roots where just in the front. The roots came down approximately 3 inches, which made the unit look cheap and skunky. There was a very crude dye line as well. Meaning, the dark roots were not blended into the blonde. The black basically ended in a straight line across. On top of that, there were different colors. Some rooted sections were black, some were dark brown, some light brown. I contacted the owner and requested my $200 custom color fee be refunded, not even a full refund. I spent over $1500 on this unit and did not think it was too much to ask since the color was horrible. After waiting almost 2 months, I did not have time to send it back, as I had a business gala I needed to attend that weekend, and planned on wearing my unit. I was asked to send over photos to show what I received and call back. When I called back, my calls were ingnored as stated by other reviewers. I was told previously by one of the employees that they have caller Id so I’m certain they were ignoring my call. I called for about an hour. The owner has yet to return my call. As it stands now, I am having my bank deal with this, however I am totally disgusted and truly saddened by my treatment. Once they get your money, they feel they have the right to treat you like garbage. I will be looking elsewhere for my needs in the future. I also posted photos of what I requested vs. what I received.
UPDATE AFTER OWNER RESPONSE:
I’m unsure of what types of silly games are being played here, but the response for this owner is a complete lie. I was not sent any photos of the completed color job. I never “ loved” anything as quoted by the owner. I would never approve such shoddy work, especially with the amount of money I am investing. As for this being what I asked for, absolutely not. To alleviate any confusion, I sent a photo specifically referencing how I specifically wanted the roots. What I received looks nothing like what I requested. To further prove my point, I will be posting additional photos of email correspondence, as well as additional photos from my call log where my calls were ignored. I find it abhorrent the owner takes the time to respond to reviews with untruths on a public platform, but fails to contact me directly. How sad.
