I recently purchased a new mattress and adjustable frame from Mancini’s in Novato, California. I have back and neck injuries and I often wake up in pain. I was looking for a mattress that would help decrease or eliminate the amount of pain I have. I made three trips to the store within one week, trying out different mattresses and asking questions.
The manager, Teddy Edelstein, and the sales associate I worked with were extremely knowledgeable and helpful. The Mancini’s website also has a wealth of information about sleep and mattresses.
Before I went to Mancini’s, I looked at mattresses and adjustable frames at other stores. I also did a lot of research online. I am on a budget and I wanted a high-quality mattress at a price I could afford. In the end, Mancinis offered the best selection as well as the best price.
I think what stands out most to me about my experience at Mancinis‘s is the Customer Service. Teddy and his assistant patiently answered all my questions. They printed out quotes for the mattresses I was interested in so I could easily compare the prices. They were forthright and honest when I asked their opinions about the different mattresses. I was considering.
This was my third major purchase at this Mancini‘s location. Several years ago I purchased a bed and bedroom furniture for my son.. I also purchased a dresser for myself.
I had been looking for bedroom furniture for over a year. I tried ordering furniture from Amazon as well as Costco.
After waiting almost 4 weeks for delivery, Amazon sent me a message that they had lost the bed frame I ordered during shipment. They offered to re-ship the frame. I canceled the order.
I also ordered a matching chest and nightstand from Costco. However, when it came time for delivery, the truck showed up with only the nightstand. Costco customer service told me the dresser was out of stock and they did not know when or if it would be back in stock. At the time I place the order, the Costco website indicated the dresser was in stock. I did not accept delivery of the nightstand as I wanted a matching set.
At that time, I did not know that Mancini’s sold furniture. I thought they only sold mattresses and bed frames. One day when I went shopping at the Staples store next to Mancinis’s, I noticed that Mancini‘s sold furniture. This was advertised in the store window.
I went inside and discovered several styles of beautiful, high quality, affordable bedroom furniture. I told the sales associate what I was looking for and asked him to show me the furniture. He showed me the various styles and explained the differences between them. The customer service was excellent!
I ordered a bed, chest, nightstand and dresser that day. The furniture was delivered two days later! The delivery men were very professional and careful. I could not believe I finally had the furniture I needed.
About 2 to 3 years later, my son moved into his own apartment. I returned to Mancini’s in Novato to order bedroom furniture for his new home. Once again, the customer service was excellent, and the delivery was quick and seamless.
I would give Mancinis in Novato 10 stars if I could. In my experience, it is rare today to find the knowledgeable, professional, and friendly customer service that Mancinis offers. I highly recommend Mancinis’s as a company and the Novato store in particular.
