I got great personal attention. David answered a lot of my questions both on the phone and in the store for a rental saxaphone for my 9 year old nephew. Store has new and used equipment for sale or rent. Rental equipment is much more reasonable than Serramonte music center.
EDIT: I've since started to come back to this store, and it's way better. I'm so happy to see that it has improved! I really need to learn the names of the staff, but the one guy with the beard who's picture is on the website is honestly the best there. He helps you with what you're looking for, and goes out of his way to help. This place used to be a one star for me, but now it's all 5. Thanks for the improved experience!
I came to this store about a year and a half ago to change some guitar strings because I was too lazy to go all the way to the Guitar Center in SF. I was amazed when changing the high e string only cost 1$, but that was only when the old man (I don't know his name) helped me. When I went there again to change strings, it was 6$ for the high e string. Why? Because this fat white and blonde man changed them. He rips you off on prices, unless you have a woman with you. My mom went with me once, and everything we wanted to buy, he would give us huge discounts without asking his boss or anyone if he could. And If you go alone and you're a man, get ready to be ripped off. In conclusion, this place is only useful if you have the old man helping you, even though he barely has a voice anymore. But, everything and everyone else is just completely useless. Needs to go out of business. Haven't gone back for 1 year and a half, and feel much better driving an hour through traffic all the way to Van Ness, SF getting my strings changed. Terrible.
