On a random trip into Aldergrove recently, I purchased a cute dress at Mark's. After wearing it at home, I loved it so much I wanted to buy another one, but my local store didn't carry them, cue disappointment! When I learned that my husband was heading that direction the following week, I asked if he'd stop at the Aldergrove Mark's and pick another one up for me.
"You want me to go through the racks for you?" he said, horror-struck with shades of Christmas Past. "Pick colours? Patterns? SIZES?"
I assured him that I would arrange everything and all he had to do was collect the items. Then I phoned the store, hoping they'd actually still have the dresses and that they could do this for me.
A lovely store associate named Natasha assured me that this was no problem and added that I could make any returns to my local store, if necessary. She found the rack with the dresses and sent me photos of the colour options in my size, so I could decide. (Might as well bring home two... or three... since I have to try them on, right?) The she put my choices behind the counter, all ready to go.
Thank you, Natasha for helping me help my husband buy clothing for me, risk-free. Win-win-win!
PS: the dress is a Columbia Performance Fishing Gear tank dress, light and airy, casual and comfortable enough for hot days gardening or lounging poolside, but pretty enough for a patio lunch with a thoughtful spouse.
This location is extremely small compared to every other Mark's location. It's about 1/8th the size. Not a lot of options at all. For some reason there are always three to four employees working even though there are never any customers there. I feel they could save a lot of money by not having that much staff standing around chatting 12 hours a day. They could pass those savings on to the customer since their prices are ridiculous. Literally every time I go shopping there the girls are just hanging out talking to each other doing nothing.
I feel the staff there is super friendly but they're just young girls who know nothing about the actual products they sell. They're nothing more than cashiers. I miss the days of walking into a Marks location and having a professional salesman that is very well educated on his stores inventory and can recommend products for my specific requirements because they know every detail about everything they sell.
Nowadays you walk into Mark's and say I need a heavy jacket that's waterproof because I work out in the rain all day and I would also like it to be UV resistant. And they're just like, umm there's some jackets over there you can look at. The salesperson used to tell me the fabrics the products were made out of and the pros and cons of those materials. They would know the materials you would want to look for if you're working out in the rain or cold or in the heat. Where are the sales people with this knowledge to help you purchase those specific products for your needs?
The staff knows nothing about the products and the only help they can offer is 'you should get that one because it looks nice on you. Since they're no help and I'm there looking for expensive quality work products and I'm having to figure it out on my own I'm usually in there for quite a while. But when I spend a long time browsing their tiny limited selection store they get suspicious and suddenly all four of them are following me around watching me everything I do. This makes me feel very uncomfortable. Instead of hiring 4 cashiers at 20 bucks an hour that don't know anything and just make the customers feel uncomfortable why not hire one dude that actually knows about work quality clothing?
The store makes me feel so uncomfortable every time I shop there. The interactions are awkward. The prices are bad. The store is so tiny I can never find what I need. And there is never any point asking the staff for any sort of help. Unfortunately I need work gear and they sell it. So I have to tough it out and put up with it
