Esse Dardena month agoFrom
Items I sought were either not stocked, or if low in stock were not in my size, and of poor quality. Was surprised and disappointed by that.
Vel Eastmana month agoFrom
This place was wonderful, and it has reasonably priced items and is very clean. I will definitely shop here again..!!
Lyzette Wallacea month agoFrom
This Marshall's is one of the worst I"ve been to. They have good things at times, but they also have a lot of defective items on the sales floor so check your items carefully before purchasing. I wanted to buy two identical lamps (see picture below). One of the lamps should have never been on the floor as the part that holds the lamp shade was widened, so it couldn't hold the shade and the filial was missing. When I picked it up the lamp shade fell off. I checked the one I had carefully, or so I thought, but when I got it home and was ready to use it, I noticed the turn knob was missing. I have never had a problem with the merchandise I've bought at other Marahall's, but I have had to return defective, broken, or items missing from a set more than once to the Marshall's in Columbia Heights. Further, this visit there were items on the shelf that had no price tags. I let someone know about that and the employee found one out of the dozen identical items that were on the shelf with a price tag on it, then took it from me so she could make tags for the others. She asked me to wait until she returned with all the new tags, then I could but one. She was gone for quite a while, so I did not wait nor did I buy that item. The appropriate response would have been to apologize for the inconvenience, ask whether I minded continue shopping while she got the items tagged, and give me an approximate time to check back to grab the item. Very poor customer service, but not surprising at the Columbia Heights Marshall's. Moreover, the store is often messy and really cramped, so when I do go there, I am focused and try to get in and out as quickly as I can, because it is rarely a good shopping experience at this place.
