Do NOT do business with Massage Envy of Kennewick!!! I made the appointment yesterday at 3 for today at noon. I told them on the phone I have never been to their place and never had a massage. I asked if there was anything I needed to know or do before going and I was told No. When I get there, I'm informed I have to wear a mask! I told them I can't, so I would need to cancel and reschedule when masks weren't required there. She then informed me I would have to pay for the appointment anyway, since it was less than a 24 hour cancelation! A non-member fee was $140 and a member fee was $80! She said since there was only $70 on my Gift Card, they "only charged me $70" and kept my card!!! I told her it would have been nice had they told me on the phone yesterday when I made the appointment and ASKED if there was anything I needed to know! She said it would have told me that in the Text Reminder. However - I never GOT a text Reminder! I took a snapshot of all my texts from yesterday and today! Going to tell EVERYONE I know what a poor excuse for a company they are!!!
DO NOT GO HERE. Please see my previous History, and you will see that I love giving good reviews, and go out of my way to always talk businesses up. I never leave bad reviews unless the service was truly terrible.
I signed up for a 6 month contract. I used 4 out of the 6 visits. The last visit was today and it was the last straw for me.
Pain: I have arthritis in my back and this not only offers no relief, but at times seems to make it worse.
TIME THEFT: I have paid for three 60 minute massages, and one 90 minute massage. All massages ended 10-15 minutes early.
My most recent massage, today, I only received a 45 minute massage. On top of that, he was sitting down the entire time, yawning on my back, and petting me, not giving me an actual massage. Though I had asked him for more pressure.
I asked to speak to a manager, bringing up the time theft in every visit, (which I had mentioned in this google review from my very first visit) It was escalated to the regional manager, who refused to find a resolution for this issue, or cancel my contract.
When asked for the contact information for customer care/resolution, she told me to google headquarters me self. I remained polite the entire conversation. I do not believe in raising my voice or causing scenes. The regional/district manager was beyond rude and went out of her way to be unhelpful the entire time though.
DO NOT GO HERE. They steal your money, and customer service is non-existent
