UPDATE: technical support from MH reached out and was very adamant on making things right. They took the defective printer back and had a new one to my house the next day; was actually amazed at how fast they got a new one to me. I think the bigger issue is Crealitys product and not the fault of Matterhackers. They were very professional and helpful throughout my ordeal and in the end got it fixed.
Very frustrating experience. Was going to go to Micro Center but thought I would see this place since it was fairly close. Ended up purchasing a k1 max online, shipment and everything was very fast and on time.
The printer however is a different story. Received the printer, worked for about a day and then completely bricked. Getting error 2505 and when I finally got in touch with Creality they told me the mainboard needs to be replaced. After that creality has been 0 support. Matterhackers is falling into that category. I make my income with my printers and so far customer support has been extremely slow, as in 1 email a day. And each time it goes to my spam folder so I don't even see it right away. I apparently cannot get the part replaced because they haven't deemed the printer unoperational...this baffles me. So I am currently left in the dark waiting on an answer because I apparently can neither return nor exchange the printer without paying a big fee. Not sure I'll be back here.
Just to be clear, at no point was anyone at MH rude or anything. Quite the opposite. They are always extremely nice and respectful. It is just the process of all this that is frustrating. Don't see how they can sell me a defective printer that I've had less than a week, and charge me 15% of a $900 purchase for a return or exchange on top of shipping.
