Angela Baker24 days agoFrom
We just purchased a new bed set up and were very pleased with the customer service Eric provided us. He was very patient with our opposite needs in a bed (I love very soft and my husband loves very firm). He was knowledgeable about the products and helped us make choices to get us both what we needed. Can't wait for the beds to arrive and get good sleep!
Walter Gonzales24 days agoFrom
I am the type of customer that judges and shops from places based largely on the employee/human I meet and am assisted by. From the moment I entered the store, Michelle was so friendly, knowledgeable, and professional that I felt I was being fairly treated and in the right place. She was so helpful and pleasant, and I am glad I had her assistance. Many thanks to her. Happy customer here.
Christy Becker24 days agoFrom
I placed an order for a mattress, adjustable base, headboard bracket and mattress cover on September 22nd. I scheduled an appointment for September 28th for set up for the new and removal of our old bed. September 27th the headboard bracket arrived. September 28th the guys brought our adjustable base, set it up and removed our old mattress and box springs. The mattress was not with them. It was being delivered separately. We didn't receive the mattress until October 3rd and the mattress protector until October 4th. I called Mattress Firm on the 28th to see if there was anything that could be done about the mattress not being delivered and I was told no, not since you ordered it through our website. I was not pleased with that kind of customer service. I did my business with Mattress Firm. I was told that I would have to contact the number on the webpage. The phone number doesn't allow you to speak to a live person. You can chat about basic issues. The date for delivery of our mattress was incorrect. I was brought an incomplete bed. There was no customer service. I looked up a phone number online, finally spoke with a live person and she was kind enough to credit our delivery fee. She and I had a disagreement about 7 business days and when that actually was. Eventually everything arrived and we had a new bed to sleep in by the 4th of October. October 7th, the motor on the adjustable base will no longer adjust the bed. I called Mattress Firm and was told I will have to call the manufacturer of the adjustable base. I thought Mattress Firm would take care of it. The guy at the local store explained that if I bought a Samsung TV and it wasn't working at Best Buy, I'd call Samsung, not Best Buy. I most definitely would return it to Best buy! He gave me the 800 number for Leggett and Plat and warned that they're only open until 5 pm. I called on the weekend and they weren't open. I waited and called today 10/14 and waited on hold for 40 minutes to talk to a live person. She ordered a motor that will take 3-5 business days to get here and then 3-5 more business days to get a technician out. It could be two weeks she said. He, the technician will decide then if the mattress is too heavy for the base. If I have any issues, she advised me to deal with Mattress Firm. Wish me luck! Customer service is not very strong. I am less than pleased with this whole ordeal.
