Kyle16 days agoFrom
I had a great experience at this store with Craig helping me. He helped me understand the importance of sleep for my overall health and well being. He was very professional and not pushy and I would recommend going here.
Herby Bell16 days agoFrom
While I'm happy with the product NOW, a damaged product was delivered, (how? why?) on a Saturday since I work during the week. I then spent literally the rest of the afternoon PLEADING for delivery the next day since I had no bed to sleep in and work during the week. Finally, after calling the sales team AND distribution center myself numerous times, I secured a next day delivery with an undamaged product on a Sunday. This would not have happened if I did not intervene. My assessment is that the sales and fulfillment team have no idea what to do when glitches happen beyond what's best for the company. Somebody should have been on the phone STAT to say, "Sorry for the mistake and we're going to fix this NOW." AI took over with dopey texts and requests for "10" survey reviews. Fix these glitches, Mattress Firm, you and your fulfillment teams can do better, and a $9300.00 investment for a bed–deserves better.
Marcia Stein16 days agoFrom
Aaron was superb!! He answered all questions, made sure to explain everything clearly, and helped me pick the right frame and mattress. I highly recommend doing business with Mattress Firm, and do be sure to ask for Aaron for the ultimate in customer service! Thank you Aaron!
