shelby2 months agoFrom
In July, I found the exact vehicle I wanted within my budget at a dealership that seemed reliable. My dealer was Ashley, whom did a great job selling me the vehicle and getting a fair grade in. Unfortunately, there was pretty bad exterior damage to the car and it was written on contract to have the dealership take care of one of the doors that received the most damage while on their lot (which was later disclosed to me). I figured they would use the body shop attached to the name of the dealership but they picked some random body shop that isn’t listed to the public. When the body shop was done with the work, they left the car at the dealership for around a week and while I called the dealership and asked them where it was at, they told me they didn’t know where the vehicle was at. I finally drove up there on my day off and the vehicle was sitting in customer parking where anyone and everyone could touch it after a fresh paint job. I got a new door which I’m thankful for, but the work done on the door is far from decent. I can live with a terrible paint job, but to have the door placed on the car correctly is pretty important. I reached out to the body shop, even drove it up there to have them look at it and it’s an easy fix I was told. Never got ahold of me, after a month of trying to get ahold of the body shop owner, I reached out to Ashley. Ashley is out of work and hasn’t been able to help me much on this deal since July. It’s October, I paid $5,000+ above what the market value of the car really is to drive something that has water leaking into the cabin, incomplete seals, paint runs and chipping off from multiple areas of the vehicle. I even paid to have body work done on top of what the dealership paid because of the condition of the car and non-matching replacement parts. Thankfully the car is clean otherwise. I’d have a little more buyer’s remorse on this purchase. I wish I could had the work done correctly the first time.
Christopher Beth2 months agoFrom
The best experience at an auto dealership...truly. Chase was incredible. Knowledgeable, professional, kind. Made the purchase process extremely easy. Will come back here again for any future auto purchase. Highly recommend.
Jennifer Alexander2 months agoFrom
We recently purchased a pre-owned car from Arrottas Mitsubishi, and It was the best car-buying experience we've had. Everyone we had contact with was immediately very likeable - Dominic Arrotta greeted us and took us for the test drive, Shawn Morgan took us through the buying process and Issac Arrotta was the Finance Manager - they were all courteous and friendly and we knew we'd be well taken care of. We felt our trade in was fair as was the final price for our 'new' car. We felt confident they would work with us if our mechanic found any problems and we really liked buying from a local family franchise. Because it was late on a Saturday, we went back the following day to complete the paperwork, and this took a bit longer than we expected, but it wasn't a big enough negative to take away a star. We definitely recommend Arrottas Mitsubishi.
Main location6521 N Division St Spokane Washington 99208 US(509) 213-0949
