Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
There is a good reason that this doctor is still accepting new patients after over 20 yrs practicing in Abbotsford. I had an appointment with Dr West at 2:30. Waiting room only had one patient ahead of me. I was seen by his medical assistant almost right away. She ushered me into what looked like a storage closet overflowing with piles boxes and other not very sanitary looking items. She was quick and kind, and got me moved to one of the medical rooms within minutes, and then I waited. Dr West could be seen walking up and down the hallway, talking to a variety of people, none who appeared to be patients, for over half an hour, without coming into the room. I then heard Dr West yell out to his reception to "bring his next patient". (I was still waiting in a room). She came and moved me to another room, where I proceeded to wait another half an hour. I could hear Dr West talking on the phone, but never caught sight of him again . After waiting 75 minutes, I heard the back door slam, and the office get really quiet. I sat waiting another 10 minutes, and then went out front to reception. I enquired if the Dr was even still in the building, and was told unfortunately no. No one even came to let me know that I wad not going to be seen. What were they going to do? Close up and leave me there till morning?
Honestly , I have met a lot of arrogant Drs in my time, but I have never experienced such blatant disrespect for a person. It is not like he was rushing off for emergency surgery, he just decided to end his day before seeing his last patients. He should not have the privilege to call himself a family practitioner.
See edit below my initial review
Trying to book an appointment, but no one ever answers the phones here! Frustrating! Why is the admin staff so incompetent! Please do something about the admin staff!
Edit: My mistake, I was probably calling during lunch time. Would be nice if it was indicated in the voice message what your lunch time is and to call before or after that time. When I eventually did get a hold of the receptionist, she was helpful, and she did call back the following day to follow up. Thank you.
