J La day agoFrom
The food was actually burning (good, especially the fries) , but they forgot my sauce for the chicken nuggets.
miguel aguilara day agoFrom
Lately things have changed since the past years this McDonald’s has gotten faster and nicer service I will definitely stop by here they are nice and friendly
E. A.a day agoFrom
The customer service here is the worst. No matter what shift the staff have bad attitudes. This morning I went through the drive thru and as usual the order taker doesn’t greet and just says “what can I get you?” No hello, welcome or will you be using your app. I get to the pick up window I greet the lady with a smile and small talk. She could care less. I ask to speak to the manger. Francisco comes and says he the manager. I ask him to clarify if he’s responsible for the shift and he says yes. So I ask him why is it that every time I come here I get horrible customer service. He looks at me with a blank and void stare. So I continue, that I can go to any In N Out or Chick Fil A and sit in line for 15-20 and the staff are swamped with guest but still have a smile on their face and show you that they value me as a customer. Why can’t this staff do this? He responds that I need to ask the store manager he doesn’t know. So I respect back to him aren’t you in charge of the shift? He repeats you need to speak to the store manager I’m busy and walks away. With a manager like him it’s no wonder the staff is horrible. Oh I also told Francisco that we pay good money to come here. There is no $1 menu. The least we deserve is good customer service. Also the staff is finally getting paid a fair wage of $20. I support them but they should be held to a higher standard. If Francisco or any manager is unable or unwilling to control the service then they shouldn’t be a manager.
Main location898 S Bascom Ave San Jose California 95128 US(408) 292-0776
