This store reminds me a mix of sears and Home Depot. It has some items you would need or find but also some few different things you wouldn’t find. Prices are a bit high. Plants are different and also high in price. The store was kind of dark. My daughter and I were Looking for light bulbs and the garden center
I arrived to return a Uhaul truck not really knowing where to go. The gals up front showed me the Uhaul desk but I went back outside real quick to get my rental paperwork. When I returned the same two nice ladies up front pointed me to a woman standing in front of the Uhaul desk which now had a "Closed" sign on it. But Uhaul wasn't closed on a Saturday and that sign wasn't there when I entered just a few moments earlier. When I approached the woman she made it clear I would not get any help from her or McLendon Hardware. I would need to go somewhere else. Instead of offering a solution, like "Come back when we open tomorrow and we'll fix it", she seemed intent on getting me to leave. I expressed that I was upset about both the pick-up and now the drop-off locations being changed at the last minute by Uhaul. She chose to focus on a colorful metaphor I used to describe Uhaul in my frustration. I may have been crude in the moment, but she decided that single offense was enough to ignore my feedback and get aggressive with me. I immediately turned away from the conversation to leave. She chose to follow me to the exit, antagonistically after the conversation had ended, so she could say "You need to leave" in front of some of the employees and customers. Her escalation was unnecessary and wildly inappropriate as I was clearly and calmly already departing the store at the time to get away from her. Her attempt to publicly shame me for dropping a single f-bomb was immature and made me feel unwelcome at McLendon Hardware. The immaturity proved infectious and I figured since I wasn't ever coming back I went ahead and dropped a second f-bomb to prove she couldn't control me. Not one to let others have the last word, she then goaded me even further. At that point I was already out the door and I refused to take her bait. At no point did she try to deescalate the situation, only antagonize it.
Now we know we both could've behaved more appropriately. And now everyone reading this knows you have an aggressive employee who resorts to bullying and pursuing customers she doesn't want to help.
