Jade19 days agoFrom
SMS and medtran, very poor service. They do not care about the importance of the appointments of whom they are picking up. They take them to the wrong locations and do not do anything to fix the situation. They change their records and make false statements about family members. They also lack to show any empathy what so ever. Now my mother-in-law may not be able to see her neurologist because of them. If you can use STA I would do so because SMS is a joke of a business
Caitlyn F19 days agoFrom
We have been trying to set up gas vouchers for my son since we have to keep traveling to seattle for his care. The person who answers the phone is completely condescending and rude. Very judgy sounding and it's really not worth trying to fight the lady over to get gas. This is such a lovely thing and such rude people involved in it...just sucks.
Seri White19 days agoFrom
Sms drivers are great. Always on time and a joy to ride with. Never had a problem with them they get me there on time every time. Wonderful people. Thank you Drivers!!! Now SMS reps are not always so kind. They take a minimum of 3 hours to call you back. I don't think that is very exceptable. To have to sit by your phone for that long so you don't miss their call is not real favorable. I have had several occasions where the reps have told me local medical facilities in my area will and do certain medical procedures my out of town doctor is requesting. I have done several follow ups on this only to find out SMS is INCORRECT. They have been less than truthful on many occasions with me. Because of this they have caused me a load of problems, cancellations, re-schedules, and delayed appointments. They can be very rude and treat you lesser than a person that doesn't rely on medicaid for transportation. Some are very kind and a pleasure to deal with but alot are not. Since your phone calls are recorded for "quality purposes" then maybe you should review them and get rid of your reps that are disrespectful to clients.
Main location12615 E Mission Ave # 312 Spokane Valley Washington 99216 US(509) 534-9760
