Dee Kizm23 days agoFrom
So short and sweet. DO NOT tell your customers that you will "TAKE CARE IF IT" and forget to mention the almost $70 alteration charge, Living in a different state, ended up having shipped it up here then driving outside of my area to only have me come back looking like a fool. "We'll TAKE CARE OF IT" does not mean it is free, especially if TOLD that we do this in-house and it will be taken CARE OF. Just forgot to mention the charge. Then finding out you have to spend $500 for a custom fit. Oh just return it and get that. You could have saved me the DRIVING TIME, shipping cost, and 2 weeks. Please let it be KNOWN IT MUST BE a CUSTOM SUIT. I would not have purchased it had I known this. Be TRANSPARENT. Because YOU know of this does not mean your customers do. I don't go shopping for suits on the daily. And don't blame it on MISCOMMUNICATION.
Resolution? NONE. SORRY. REFUND IT. Good job guys!
Katie Zimmer23 days agoFrom
Prom week! It was very busy with all of the young men coming in at the last minute to be fitted (ourselves included😏)but they made time to ensure that they took the time and care to ensure that my son’s looked great for their prom. Wonderful customer service and selection of suits.
Abby Marletto23 days agoFrom
The worst experience I’ve ever had at a retail store. I visited with my father, fiancé, his brother/best man, and one of our groomsmen to start the process of ordering everyone suits for our wedding. Everything seemed fine as my father and fiancé were the first ones up to get measured, but my dad has a bad shoulder and it started acting up so he needed to go. All of a sudden the woman helping us insisted he needed to make payment before he leaves. Payment for what?? We hadn’t even confirmed colors/styles yet! I hadn’t been shown any swatches, HAVENT EVEN BEEN TOLD A PRICE and she wants us to pay?? I told her we’re not quite ready to finalize the order yet and her whole demeanor changed. From that second on we were treated like trash. I kept trying to explain I’d just like to confirm colors/accessories and asked if our best man and groomsmen could continue being fitted while I do so, and she refused. A male employee came up and pretty much told us “why are you even here if you’re not ready to pay”. What???? How can I be ready to pay when I don’t even know what I’m getting yet, and that’s what I’m TRYING to find out and that I need to be HELPED through the process? This is literally the first time we’ve stepped foot into this store. I myself work in sales and customer service, and I would never treat a customer the way I was treated today. I ALWAYS make sure to help them find exactly what they want, need, and make sure they are comfortable and fully informed of the process and what they are purchasing. The way the staff just ended our appt completely and refused to further help us was shocking. Our best man drove 8hrs round trip to come down here and go to this fitting with us, and they refused to help him or the other groomsmen. The two staff members (tall slender woman with reddish/brown hair and a guy with dark blonde hair) were extremely disrespectful and rude to us. I am still in disbelief that we were treated this way. The thing is, we would have been willing to buy today, if we had actually been given the chance to confirm what we wanted! Instead, we were treated like garbage and we will never return to this store, and I urge anyone that reads this review, GO SOMEWHERE ELSE! I really hope this reaches management as those two employees severely need re-training. Completely unacceptable how we were treated, and absolutely the worst service I have ever received.
