I dropped my vehicle off because the check engine light came on over the weekend. Staff were really busy, friendly, and that's where it ends. The rep told me over and over "I'm trying to save you some money, bud." I was told that it would take 3-4 months to fix an engine issue..that is unheard of. He told me it could take 3-4 weeks to get approval from Hyundai, however when I called a Hyundai servicer in Fresno, a knowledgeable rep told me it takes 2 days to a week. He also explained which test this servicer ran on my car and the possible issues. The service advisor I worked with said everything would be "free of charge" when I asked if I would just have to pay the diagnostic fee (as this is a recall issue under warranty by Hyundai), and then he backpedaled and said as long as the work we do is covered under the warranty. He also said they couldn't provide me with an estimate or what is and is not covered under the warranty until they get approval and actually see inside the engine. Then parts could take anywhere from 3 weeks to a few months to receive..really? Are you getting the parts from another country??
One more thing: this place NEVER answers the phone. They are busy, but I literally called the number as I was standing at the service desk near their phone. Didn't even ring once...the guy told me that they have 5 phones and 3 people working them. He acted as if I dialed the wrong number or had a bad connection..so unprofessional to blame it on the customer when your phones don't even ring.
Would not recommend taking your vehicle here if you want honest and knowledgeable service. That's why I paid the diagnostic fee and had my car towed to a Hyundai service center in Modesto where they could get the job done right and in half the time this servicer promised.
As we all know, dealerships have pricy repairs but they are reliable. The manufacturer software update on Hyundai's only took a few hours which was nice. The service department is knowledgeable and very helpful. As a courtesy, they will take you home and pick you up with their shuttle service. That's a win win all around! Love my Hyundai ❤️ Enjoy! 🚘
