Primary Location
Amenities
Payments
Credit cardsDebit cardsNFC mobile payments
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
In-store pickup
From the business
Identifies as women-owned
I had my 9-month old daughter's ears pierced here on July 10, 2019. Two employees did both sides at the same time which I thought was good as it made her crying shorter. What was not good was the final result - one side was visibly lower than the other. Upon further examination I discovered it's even worse from the back. Her ears were pierced at different angles, one earring pointing upward and one downward. I went back to the store, they removed one of the earrings and told me to come back in a week to have it repierced correctly. I came back as instructed, discussed the issue with another employee in detail to make sure it's done right this time. The employee marked the dot, understood the angle should match the first earring. After she was done and my daugter stopped crying, I looked at the result - the angle was wrong again, resulting in uneven look. I was so frustrated I took both earrings out to let the holes grow in. I will take my daughter elsewhere next year if I summon the courage. I would not recommend Merle Norman as I doubt the employees get a proper training in piercing. I gave them an opportunity to correct their mistake but they failed twice. Unacceptable.
