Mary Garrisona month agoFrom
My husband and I went into the store to get a phone for me and activate his current phone. The lady who helped us was very nice. She helped me pick out a phone then activated both of them. We paid for the phone, activation and the first months service. It came to about $167. My husband mentioned that the service at the house was bad. It doesn't matter which company, it's just a very weak signal. She told him if we couldn't get a signal, he could bring the phone back and she could add wifi calling to our plan. She also told us we had seven days to decide if we wanted to keep the service. The next day we return to the store to activate his wifi calling. This time is was a young man. When we told him what she said, he got annoyed and I told us thats only if the phone had the wifi calling ability. So, my husband decided to pick out another phone. He found one and we went to the counter to activate it. He rang it up and told us that it would be another $115. My husband asked why so much and he said it's the cost of the phone, activation and one months service. He explained to him that we had just paid for his months service the day before. He said you have to come back the same day and that only counted for my phone since I bought it there. This was never told to us. Anyway, my husband asked why he needed to pay for another months service since he had just done it yesterday. It was less than 24 hours since we had been there. The man, who from the start seemed annoyed, said he would call his manager and see if they could wave the monthly service fee since it was just paid. He said he would call us when his boss got back to him and let us know. He never called. So, we go back the next morning and it's the same man. My husband asked him what the manager said and he said he couldnt give us a credit for the service fee. So, my husband said, "so now I have no phone and I'm out my money for nothing?" He got a little smurk on his face and said "Yeah." That was it, just yeah. No I'm sorry, nothing. Apparently he thought it was funny. His whole attitude through the entire two days was one of indifference. He thought is was funny and just didnt care he just screwed a customer. This store is awful. It is the worst customer service I have ever had. They just don't care. I hope anyone who is thinking about going to this store reads this first and decides to either go the another MetroPCS dealer or just go with another carrier. When we got home I was so mad. I made a complaint with the BBB and Consumer Affairs. I also called MetroPCS to complain to them. The woman I talked to was very nice. Her name was Mickey. She apologized and said they couldnt do anything about the charge from the store but she managed to get a $15 credit put on my account as well as activate the wifi calling for free on our phones. All we wanted was either a credit for the monthly service fee or have it waved when he activated a new phone. That's it. We didnt expect to get the activation fee waved since the phone was activated but why should we have to pay the monthly service fee twice? It's ridiculous. If they keep screwing their customers like this, this store won't be open long and that would be a good thing. Avoid this store at all costs!
Flora Tiffanya month agoFrom
Luckily I contacted this metro because they had a tablet in stock so it was worth the 25 mile trip from Olympia. I wish I had got the employees name because he contacted customer service and helped me lower my bill. I would highly recommend this store.
Nikkie Sa month agoFrom
5 stars. The reps are very professional and kind. Vivian and Ashley were very helpful with my transaction and their customer service was amazing! I enjoyed coming in and will continue to do business here.
