Sarah McCord18 days agoFrom
Dr. Lau has been my sons primary dr for two and half years now and my son has severe autism, type 1 diabetes and celiac disease so not an easy patient to have. Dr. Lau is detail orientated, thorough, refers and recommends us out to best specialists in PDX to manage my sons complex health needs, he explains things in verbiage that we are able to understand, he follows through and makes sure we are fully taken care of. His office has special case managers for complex needs children like my son who are easy to reach, answer all our health, medication and referral questions as they arise. Their case manager even attends bimonthly provider meetings representing his medical team. His office is full of providers that we’ve seen when dr Lau was out of the office that never have disappointed us with nothing but professional, knowledgeable and best team of doctors we’ve ever experienced. We came from Kaiser insurance and did not have the same experience at our previous primary care offices. We will never change clinics as we are happy from the front desk agents to the advice nurses and especially Karen Masulis, Nurse Case Manager and Dr Lau who is gentle and kind with my son and my son even requests to see Dr Lau when he’s not feeling well because he finally has a positive experience with his healthcare experience which makes taking him to the doctor so much more manageable and enjoyable. Thank you Dr Alex and team for taking such good care of us!
