To be fair, I never actually spoke to anyone in the store.I called because I broke the screen in my Surface Pro, hoping to buy a replacement screen. Can't actually call the store, that call gets routed to New York where I was told I could get a brand new Surface Pro for $499! That's a great price is that actually a new one or refurbished, I asked. Well it will be refurbished. Can you just sell me a screen? No you can't replace the screen she told me. But you replace screens call them refurbished and sell them back to us right? Well maybe she said. At that point I thanked her for not doing anything for me and got off the phone If I wanted to buy a refurbished Surface I would have bought one. I'd like to refurbish mine but they won't sell me the parts. Perhaps I'll buy a laptop!! (of course not from Microsoft!!
