Purchased a Bullfrog A8 from Alan at Mission Valley Spas. Best investment of my life. The technology of the spa is incredible. The MV Spa team was amazing from sales to start up. Give them a chance if you are in the market for the best! David Lewis
I would highly recommend this store to anyone looking to purchase a hot tub, service one, or purchase pool/spa chemicals. The service is great and the prices are very reasonable; even lower than what I found online.
I dealt with Just Henry when I bought my Hot Tub and I've since referred friends and family members who also had great experiences with him. The owner Alan is very personable and he goes out of his way to make sure that his clients are satisfied.
Since this is a major investment and something that requires maintenance I would choose another brand or dealer. I bought a $10,000 bullfrog top of the line spa from this location. The main reason going with this was because I got the feeling from Allen that it’s a good company and if I have any issues they will be available, except he failed to mention that they will not address any issues or step foot in your property to check out the issues without first paying $150 service call for any issues warranty related or not. When the spa was delivered no actual instruction was given by the delivery and installation crew. I was told it is easy to move and turn it if I didn’t like the position and when I contacted them few weeks later to rotate the spa I had to pay an additional $250 for them to come and rotate it since they never showed us how we could release the wiring to move the spa When I had an issue with the spa less than 3 months after delivery , the jets stopped working , they had me pay for the visit before they would even book an appointment they said even if it’s a warranty issue we still had to pay . Most high end products will have super customer service so if you expect decent customer service do not go with this company and instead save your money and get another brand or dealer since there is no support available after delivery and everything is pay and pay and pay more. I was just testing with one to see if I liked it and so I can get it for all my properties, so glad only got one. The spa and the jets are great, the sales person was great up until the spa was sold then you have to deal with maintenance people but the mission valley spa company has a policy that you have to pay for maintenance person before they book your appointment, which I have never heard of before in any maintenance or appliance company. I actually find it offensive as if I can’t be trusted after spending almost $10,000 on a spa.
