On March 8th, 2018, I placed an order for a graphics tablet via Monoprice's website. Despite Monoprice's website confirming that I had made their shipping cut off for the day upon purchsase (2 day shipping, guaranteed on or before March 12th, 2018), Monoprice failed to ship the item until March 11th, 2018 (they only created a shipping label on March 8th). The total shipping cost was $18.83.

I attempted to contact Monoprice to resolve this issue and Monoprice refused to refund the $18.83 shipping cost. Upset that their shipping cut off time was misrepresented and that I could have made a similar purchase elsewhere, I requested to return the item. Monoprice stated that they would place a stop order on the shipment and that it would not be delivered to me.

On March 15th, 2018, the package still arrived on my doorstep; I was not home to refuse the package and I am now stuck with this product after Monoprice misrepresented their shipping guarantee and state they would cancel shipping.

They get to deal with an Attorney General consumer complaint now. Hope it was worth the $18.83, Monoprice. :)