Went here for a Monster Detail (interior & exterior) last week and fairly disappointed. I'm trying to be somewhat fair of my rating as they did a pretty decent job washing, waxing, and cleaning the interior.
My concerns was around the windows was still covered with some pollen. Knowing our area, the pollen build-up is pretty bad but I had expected more from Monstar, especially since they did a great job the last time I went 2 years ago. I had to go over with a detail brush and soap and clean around the edging to get the gunk out. Also, the rims were barely cleaned, almost like taking the wash brush over without getting in-between the spokes. I didn't think of taking the pictures till after I spent an hour cleaning up afterwards.
I dropped the car off first thing in the morning, then wasn't able to pick it up till after 5. I didnt want to delay the process any further especially with one of the staff going over all the mess ups with a rag. I know she wasn't exactly pleased with the performance of the crew. Decent thing she did after noticing all of the other issues was give me a free car wash card, but that will probably be the last time I go there for a detail.
