Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
We booked our move with United Van Lines/Morgan Transfer, the movers picked up the items and did not wear masks or shoe covers, plus the truck parking break was broken so the truck continued to start rolling backwards on our almost flat street.
Three weeks later after our “final day” for delivery has passed we were finally able to get in touch with the moving company after hearing nothing back for a full week despite numerous calls and emails.
Once we talked to them, we learned that their containers had mold in them and they were unable to ship our items to our new home. They then said the next step is to determine how many containers they need to build, order wood to build new containers, and then ship our items. There is no updated estimate about when they will be able to procure wood, build the crates, and send our items.
We chose to use this company instead of a broker to receive better service but this experience has shown we made a horrible choice.
Update: Our stuff finally arrived on Dec 2 after our Oct 18 pick up date. Our dresser is broken, a set of boxes are smooshed, and there was a 7ft tree in our crates that did not belong to us. Considering we pay for space when moving, we clearly had to pay to send someone else’s tree to our house. They also lost 2 of our boxes and couldn’t tell us what or where they are! A true disaster from start to finish.
Not a single part of our move from Seattle to Bend, OR was performed the way we were told it would be. Packing date was cancelled the morning they were supposed to arrive, but we were told they would send extra movers to help the following day. Not only did they not send extra movers, they were late and were still packing the truck well after midnight. While the packers were sorta trying to do their best, it was clear they were rushed and as a result they overfilled boxes leading to a lot of damaged items. They also didn't put anything down to protect the floors or walls until the very end of the night.
No one at Morgan Transfer would return our calls on move day when we were trying to see where the extra help was.
Or delivery date was pushed back multiple times, the last time because the driver wasn't rated to drive a truck that heavy and they had to send another driver 4 hours from Seattle before they could leave the weigh station. When the truck did arrive (days after our agreed BOL time period), it proceeded to leak gallons of coolant all over our new driveway.
The two guys unloading the truck (again Morgan Transfer didn't arrange additional help like we were told they would) were the only stars of this process. Efficient, put down materials to protect the new house, clearly were taking their time so as to not damage our stuff, etc.
This was our 4th professional move and none of them were handled this poorly, we always felt like the movers really were taking care with our stuff. Not so with Morgan transfer.
