Initial communications with Morrison prior to military PCS were wonderful. The company seemed very detailed oriented and thoughtful. The pack-out process went (relatively) smoothly. Unfortunately we had several issues on the receiving end that were a direct result of the packing end (Morrison also shuttled our goods to the driver so they did the initial load-out). No parts box was provided and the parts of pieces of furniture and storage were not attached to their item, leaving us 2 weeks post delivery with no way to assemble our sons' bed or storage shelving.

4 voicemails left for Amelia (move manager) and one email requesting someone above Amelia call me have gone unanswered. Absolutely unacceptable customer service. Thankfully we have the option to make a claim but I'd warn against using them if at all possible as you will have zero support after the packing portion is complete.

Our experience with Morrison has been similar to the other reviewers: the initial communications do create an impression of competence. But now that the actual PCS move has started (or was supposed to have), we've completely lost two days of our lives waiting around for these people.

Pack-up was supposed to have started on Monday. They straight-up didn't show, and didn't call. Every time we called, they said they'd talk with dispatch and get back to us. They never did. Eventually got a call that evening with many excuses about how busy they were and how they've been overwhelmed by last-minute schedule changes (we've had a confirmed move schedule on the books for 2 months, and the dates have never changed), along with a promise that we'd get a call the next morning with the crew's ETA.

That call did come at 9am, and Morrison said the crew was "on its way." Surprise: they never showed, and never called. By late afternoon, when it was totally clear to everyone that this company couldn't be trusted, our long-haul mover/coordinator (Interstate) fired these guys after having scrambled to make some last-minute arrangements to salvage our move.

Still unclear how Plan B will work, but I'm completely mystified by Morrison's total disregard for our time, constant broken promises, and total disinterest in offering even something as simple as an apology. If they'd told us two days ago that they were overwhelmed and couldn't do the job, sure, we would have been upset. But stringing us along this entire time while constantly pretending they'd show up made it a thousand times worse.