Dr was great. People in the office do not understand how to communicate with clients. I went in to order a new pair of glasses. Ordering them was fine, I waited 30 extra mins to make sure that my glasses were covered by insurance, she let me know they were indeed COVERED by my insurance for frames and new lenses. I waited for their call to let me know the glasses were in. I go to pick them up and there's just lenses, no frames. I was told that I was the one who "miscommunicated" what new glasses meant. If I wanted new lenses I would have said lenses. GLASSES doesn't mean LENSES only.
Then after waiting another week and a half for them to order the frames they call me to tell me I owe an amount at pick up. Even though the obstetrician assured me I WAS covered when I waited the extra 30 minutes. Again, I was told that I was the one who misunderstood. Also their sign says payment due at order and I did not have to pay the day of the order bc she said I was covered.
Absolutely no help when talking to the people that don't deal with billing. They just want to tell you that you misunderstood them. When it comes to my money, I don't "misunderstand" anything. Most people want to make sure they KNOW what they are paying BEFORE ordering. I will not be recommending them anymore because of the staffing "miscommunication" problems.
I have been going to Mount Vernon Vision Source for years. The associates have ALWAYS been very helpful and great to work with. They even remembered our wedding anniversary! Dr. Jones has always been kind and considerate and explains issues very well. They have a great collection of eyewear to choose from and the associates always are very helpful with insurance concerns.
