Laura Kranzler15 days agoFrom
Their service is good but only on their very strict delivery terms! Although I live in the downtown SB area, they can only deliver to me on Thursdays. Unfortunately Thursdays don't always work for me so I had to have many deliveries skipped. Such a shame that they have a very limited delivery schedule and the manager was very rude to me and not willing to work with me on this matter after being a customer for several years. For a local business, this is very disappointing!
Jennifer Alexander15 days agoFrom
We ordered water bottles to be delivered for our wedding. They recommended the amount we would need due to the amount of people we had. David was a pleasure to work with. However, once the wedding was over and not even half of the water was used, they wouldn't give us money back for the un-opened, un-used bottles. I understand they just gave us a prediction of how much we would need but after all the money we spent, it is a total waste to have these bottles go un-used (because we couldn't take them back with us). Especially since they were perfectly good, un-opened bottles. It seems like a mighty convenient way to make money by overestimating how much people will use. The wedding industry can be such a waste and not thanks to businesses like this.
James Daloisio15 days agoFrom
The water's good, but that's all I can say for them. I recently moved from Carpinteria to Goleta and it took five telephone calls before they successfully changed my address. They set up my delivery at my new place. I left two empty bottles outside, the guy came and left me one. The next delivery day I didn't leave any empties out and although I called and asked for two, I was told that they can't contact their drivers but assured me he'd leave one. He didn't. Then I got the bill for the previous delivery of one bottle, and they charged me for two. I called, told them I wanted two bottles delivered, and told them that I'd only received one the last time but they charged me for two. I was told that they'd look into the extra charge and that my two bottles would be there "tomorrow." "Tomorrow" was Tuesday. Today is Thursday, I still have no water, and I never heard back from them about the extra bottle I was billed for. Happily, there is light at the end of the tunnel. Sparkletts delivers in my neighborhood....
